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Crutchfield Report Card & Customer Reviews

Ratings Report Card*

Crutchfield Crutchfield

Rated by 200,000 customers since 1996

  • Overall Rating: 9.3Overall Rating
  • Would Shop Here Again: 9.3Would Shop Here Again
  • On Time Delivery: 9.5On Time Delivery
  • Customer Support: 9.2Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 96% 97% 98%
Neutral 1% 1% 1%
Negative 3% 2% 1%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 24, 2009

As always, Crutchfield was very helpful.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 24, 2009

The main person I spoke to - Lex was extrememly knowledgable and definately a pleasure to talk to. I have always been inpressed with Crutchfield's staff over the years but this is the best !! The Packaging, the shipping time and the value is excelent !!!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 24, 2009

The 003 GMK432X drawing would be clearer if the lip of the DIN Sleeve of the radio were also shown in relation to the "kit assembly" in final position.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 24, 2009

Just wish you did not have Crutchfield stickers on the outside of the box. This was a Christmas gift for my son and he saw the box outside my door. Not really your fault but I was not expecting this to happen.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 24, 2009

Well pcked , Didn't need extra adaptors supplied , the factory addaptors were perfict fit for my Jeep Grand cherokee. Every thing was great
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 23, 2009

My purchased would have not been returned had I know what the measurements were of the item that I ordered. It turns out that this is not a Universal fitting for the GPS Mounting.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 23, 2009

As always Crutchfield lives up to my expectations. Dont change a thing.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 23, 2009

The Cruthfield team followed this purchase through every step even down to verification that we did authorize the purchase. We purchased our system from the scratch and dent inventory and the only negative isone of the speakers had significant damage.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 23, 2009

I was very pleased with the entire package--contained all the items, plus very good instructions--almost a match for IKEA! The product and supporting items, faceplate kit, wiring harness etc., were well thought out, and complete.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 23, 2009

the whole buying experience is a great one, but i hate how shipping for something like what i bought (wiring harness) ends up costing just as much as the actual item, other than that no complaints here
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